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Returns & Exchanges
The staff at CRAFTACKS strives to provide you with an enjoyable shopping experience by committing to a diverse & plentiful product line & excellent customer service. We understand that in various circumstances, you may wish to return an item. The following information describes our online return policy. Placement of an order is an agreement to abide by this policy.
Return Policy
If the item is un-used, has its original packaging & accessories, & is in re-saleable condition, CRAFTACKS will issue a refund within 30 days of purchase. A 15% restocking fee will be deducted from the refund. We do not accept returns after 30 days of shipment of your initial order, with the exception of manufacturer’s defects (See manufacturer defects below). We only process returns on those items that have been purchased EITHER directly from our website OR FROM GOOGLE SHOPPING LINK. Return shipping costs NOTHING AND CRAFTACKS WILL BEAR ALL CHARGES INCURRED.
CRAFTACKs reserves the right to refuse returns & deny refunds for those items that have been misused or abused by the customer & we will not replace items that have experienced wear & tear by the customer. Returns that have been damaged while in transit due to improper packing by the customer will be the customer’s responsibility & will not be refunded.
Manufacturer’s Defects
In unusual circumstances, a product may contain a manufacturer’s defect. We apologize for this inconvenience. After inspecting the item & verifying the defect, we will gladly replace the item or issue a full refund within 90 DAYS of shipment of your initial order.
Refunds
Upon receipt of your return, CRAFTACKS will determine the nature of your refund. If your return meets the standards described in the above policy. we will gladly issue you a refund.
Please note that CRAFTACKS will not charge for the shipping label fee to return item(s) in the following cases:
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The order resulted in an error made by CRAFTACKS
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The item contained a manufacturer’s defect
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The initial order was damaged in transit due to improper packing by CRAFTACKS
How To Return Item(s)
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Please send us an email at MAIL@CRAFTACKS.COM & let us know which item(s) you would like to return & why. Do not return a item to us without authorization.
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After reviewing your request, we will send you confirmation if the items are acceptable for return.
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Please package your return carefully! Any merchandise that is incomplete or damaged in return shipment is not eligible for refund.
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Affix a label/ Write on the front of the box our return address which is: CRAFTACKS, 2A/125, LODHI VIHAR, SASNI GATE, ALIGARH 202001 UP INDIA.
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Depending on your return label, take the package to a UPS/FEDEX shipping location
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Do not return any item(s) to us without authorization
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Once we receive your package, we will contact you via email with further information regarding your refund.
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