Global Help and Support Center | Craftacks

Question 1

What is the specialized product focus of Craftacks?

Accepted Answer

Craftacks specializes in the design and production of high-end, artisan-crafted solid brass decorative hardware, including luxury cabinet knobs, furniture pull handles, window casement fittings, and period architectural accents.

Question 2

Where is Craftacks luxury hardware manufactured?

Accepted Answer

All Craftacks premium hardware components are meticulously engineered and handcrafted in our specialized manufacturing facilities located in Aligarh, Uttar Pradesh, India, a global hub famous for traditional brass craftsmanship and foundry expertise.

Question 3

What global currencies does Craftacks accept for secure checkout?

Accepted Answer

To provide a seamless international shopping experience, Craftacks supports full, native checkout capabilities in seven major global currencies: Indian Rupees (INR), United States Dollars (USD), British Pounds Sterling (GBP), Euros (EUR), Australian Dollars (AUD), Canadian Dollars (CAD), and New Zealand Dollars (NZD).

Question 4

Are international transactions subject to unexpected currency conversion fees?

Accepted Answer

No. Because our platform features direct multi-currency processing, when you select your local currency such as USD, GBP, EUR, AUD, CAD, NZD, or INR, you will view prices and complete checkout in that exact currency without facing hidden cross-border conversion markups from your bank.

Question 5

What premium materials are used to construct Craftacks hardware?

Accepted Answer

We work exclusively with heavy-weight, premium-grade solid brass alloys. We intentionally avoid inferior die-cast zinc, aluminum, or hollow-core metals to ensure every product delivers premium durability, structural density, and an authentic weight.

Question 6

How does Craftacks manage global international shipping logistics?

Accepted Answer

We ship directly from our production hubs and global dispatch points to international destinations utilizing premium air express couriers such as DHL, FedEx, and UPS. This guarantees reliable, fully insured, and highly expedited transit directly to your door.

Question 7

What are the average fulfillment and transit timelines for worldwide orders?

Accepted Answer

Standard in-stock catalog hardware items generally ship within 2 to 4 business days. International air express transit timelines usually range between 5 to 9 business days globally, depending on your local customs clearance speed.

Question 8

Are mounting screws and installation hardware included with orders?

Accepted Answer

Yes, every cabinet knob, pull handle, and window fitting is automatically supplied with corresponding matching premium mounting screws configured to standard dimensions for an easy installation out of the box.

Question 9

How should I maintain and clean unlacquered brass hardware?

Accepted Answer

Unlacquered brass develops a rich, organic living patina over time. To retain its bright golden shine, clean periodically with a specialized brass polish. Alternatively, allow the metal to age naturally to develop a historic, deep heritage color character.

Question 10

What is the return and exchange policy for international hardware items?

Accepted Answer

We offer a comprehensive return window for unused, uninstalled catalog items returned in original packaging. Please review our complete structural terms page or contact support directly to open a standard return authorization ticket.

Question 11

Does Craftacks accept custom bespoke hardware manufacturing commissions?

Accepted Answer

Yes, we regularly partner with architectural layout professionals and luxury property developers to manufacture bespoke architectural designs. Custom projects require specified blueprint technical drawings and are subject to minimum order volume thresholds.

Question 12

How do I join the Craftacks Trade Program for interior designers and architects?

Accepted Answer

Licensed interior designers, home builders, and commercial architects can register for a specialized trade account via our portal. Approved professionals receive tiered contract commercial pricing adjustments, dedicated account managers, and priority sample production scheduling.

Official UK Expansion: Brass Fittings Ltd-CRN-16877302 is our exclusive UK Subsidiary for architectural brassware. Visit UK Trade Portal-https://www.brassfittingsuk.com

High End Brass Hardware & Architectural Ironmongery

Frequently asked questions

What type of material are Craftacks products made from?

Will unlacquered solid brass develop a patina?

What is brass lost wax investment casting?

Where can I source custom unlacquered brass door hardware for a heritage home renovation?

Are Craftacks architectural hardware and cabinet fittings made from solid brass, or are they plated?

What is a 'living finish' on brass hardware, and how does it develop over time?

What types of specialized brass finishes does Craftacks offer for custom interior projects?