Craftacks.com Return Policy
At Craftacks, we are committed to providing you with high-quality brass hardware fittings and an enjoyable shopping experience. We understand that sometimes a return may be necessary. Please review our return policy to understand the process and requirements. By placing an order with us, you agree to abide by this policy.**1. Return Window**You may return most unused items in their original packaging and condition within **30 days** of your purchase.**2. Condition of Returned Items**To be eligible for a return, your item must be:* Unused and in the same condition that you received it.* In its original packaging with all accessories included.* In a re-saleable condition.We reserve the right to refuse returns and deny refunds for items that have been misused, abused, or damaged due to customer wear and tear. Items damaged during return transit due to improper customer packing will not be refunded.**3. Non-Returnable Items**Certain items are non-returnable. This includes, but may not be limited to:* Custom-made or personalized items.* Items that are clearly marked as "Final Sale" or "Non-Returnable" on the product page.**4. How to Initiate a Return**To start the return process, please follow these steps:* **Do not return an item without authorization.*** Send an email to **MAIL@CRAFTACKS.COM** with your order number and a list of the item(s) you would like to return, along with the reason for the return.* Our team will review your request and, if the items are eligible for return, we will provide you with a return authorization and instructions.* Carefully package your return to prevent damage during shipping.* Affix the provided shipping label or write our return address on the front of the box.**Return Address:**CRAFTACKS, 2A/125, LODHI VIHAR, SASNI GATE, ALIGARH 202001 UP INDIA**5. Refunds and Restocking Fees*** Upon receipt and inspection of your returned item, we will notify you via email of the status of your refund.* If your return is approved, a refund will be issued to your original method of payment.* A **15% restocking fee** will be deducted from your refund amount. This fee covers the costs associated with processing and inspecting the returned item.**6. Return Shipping Costs*** In most cases, the cost of return shipping is free, and we will bear all charges.* You will **not** be charged for the return shipping label in the following cases: * The order was a result of an error made by Craftacks. * The item contained a manufacturer's defect. * The initial order was damaged in transit due to improper packing by Craftacks.* For all other return reasons, the cost of return shipping will be covered by us, but the 15% restocking fee will still apply.**7. Manufacturer's Defects**In the rare event that a product contains a manufacturer's defect, we apologize for the inconvenience.* Please contact us at **MAIL@CRAFTACKS.COM** within **90 days** of your initial order shipment.* After inspecting the item and verifying the defect, we will gladly replace the item or issue a full refund, including the 15% restocking fee.**8. Damaged or Incorrect Items**If your order arrives damaged or you receive the wrong item, please contact us immediately at **MAIL@CRAFTACKS.COM**. We will arrange for a replacement or a full refund, and we will cover all associated shipping costs.**9. Refund Processing Time**Once your return is received and approved, please allow **7-10 business days** for the refund to be processed and for the credit to appear on your account. Processing times may vary depending on your bank or credit card company.**10. Contact Us**If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer service team at:* **Email:** MAIL@CRAFTACKS.COM